Statement of Purpose

Name

JTPD Limited T/A Forest Dental

Address

Bryn Road, Cefn Fforest, Blackwood, NP12 3NA

Telephone

01443 807 845

Email

hello@forestdental.org

Fax

N/A

• Provide patients with a standard of care we would expect to receive ourselves.
• Communicate with patients in a friendly, open, courteous and professional manner.
• Keep our knowledge and professional skills up to date.
• Listen to, and act on, patient views and opinions.
• Ensure patients receive full information about our services, treatment options and costs.
• Refer patients for further advice where appropriate.
• Respect patient confidentiality at all times.
• Abide by the most recent standards of cross-infection control.
• Make our complaints procedure known and available.
• Actively seek patient feedback to ensure our services meet patients' needs and expectations.

By doing this we hope to provide the opportunity for patients to fully participate in their oral healthcare in a safe, supportive environment. The patient's wishes and best interests will always be at the centre of our treatment planning process.

Name

Emily Brown

Address

Forest Dental, Bryn Road, Cefn Fforest, Blackwood, NP12 3NA

Telephone

01443 807 845

Email

jtpdlimited@gmail.com

GDC

254885

Name

Jamil Torofdar

Address

Forest Dental, Bryn Road, Cefn Fforest, Blackwood, NP12 3NA

Telephone

01443 807 845

Email

hello@forestdental.org

Qualifications

BDS · GDC 277573

Role

CEO, Head of Marketing, In-house Laboratories and Finance

The Dental Practice is owned by JTPD Limited and trades as Forest Dental.

J Torofdar — CEO.

• Private dental care.
• Sedation and short-term orthodontics for patients over 18.
• Private capitation scheme (over 18s) administered by Practice Plan.
• Modified ground-floor premises with two surgeries and wheelchair access.
• Each surgery equipped with an intra-oral radiography unit.
• Referral for specialist treatments we do not provide.

We invite verbal and written feedback from patients. Patient questionnaires are used to help shape treatment provision.

Monday

8am – 5pm (closed 1 – 2pm)

Tuesday

8am – 5pm (closed 1 – 2pm)

Wednesday

8am – 5pm (closed 1 – 2pm)

Thursday

8am – 5pm (closed 1 – 2pm)

Friday

8am – 1pm

Sat – Sun

By appointment for emergencies

Early appointments prior to 9am and weekend appointments are available on request. Advice for patients seeking emergency treatment out of hours is provided on the practice answerphone and on notices outside the practice. Out-of-hours number: 07397 901 567.

Out-of-hours calls are triaged by our call handler Seren Cartwright over weekends and bank holidays. Dentists are available for call-outs on weekends and bank holidays where appropriate.

We always aim to have satisfied patients and consistently meet the expectations of the people we care for. When complaints arise we resolve them promptly and fairly, treating every concern with confidentiality and respect.

To raise a complaint, please speak to a member of staff at reception. You will be directed to our Group Manager, Emily Brown, who oversees all complaint handling. Complaints can be made in person, by phone, or by email to jtpdlimited@gmail.com (FAO Emily Brown).

We acknowledge complaints within two working days and aim to resolve them within ten working days. If the investigation is likely to take longer we will let you know, giving reasons for the delay. You will be given the findings of our investigation and invited to a meeting to discuss options for resolution.

Further information on dental complaints is available from the General Dental Council: gdc-uk.org.

All staff are trained on their responsibilities for safeguarding patient privacy and keeping information secure, in line with current legislation:

• No personal information given or received in confidence is passed on without the prior consent of the information provider.
• No personal information given for one purpose is used for another without prior consent.
• Patients are entitled to object to the use of their confidential information for any purpose other than their care.
• The duty of confidentiality to deceased patients is treated in the same way as that of living patients.
• The rules of disclosure are strictly followed every time information is passed to another person or organisation.

To ensure patient dignity is protected, we implement our equality and diversity policy by:

• Providing patient information in a variety of languages, if required.
• Making translation services available for patients who need them.
• Providing services that are accessible to patients with disabilities.
• Ensuring care is planned around each individual's specific needs.
• Tackling oral-health inequalities through positive promotion and care.
• Involving patient groups and individuals in the design of our service.
• Responding positively to the diverse needs and experiences of our patients and community.
• Joining up with services involved in the care of patients with particular medical and social-care needs.

Written

12/01/2024 — J Torofdar

Reviewed

14/08/2024 — E Brown

Reviewed

19/01/2025 — J Torofdar

Reviewed

09/05/2025 — E Brown

Reviewed

08/07/2026 — EB / JT

HIW notified

22/04/2025